The Implementation Team is at the heart of Qualtrics. The initial onboarding experience establishes the client relationship and sets the tone for the partnership. We understand our client’s goals and, as trusted advisors, recommend solutions to the challenges they face. We we listen carefully to our clients, and, as trusted advisors, recommend solutions to the challenges they face and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!
What success looks like in the role
You will know you are doing a great job when you successfully onboard our clients all the way from Small to Medium businesses to Enterprise clients, ultimately resulting in high renewal and expansion rates. You build strong, lasting relationships with clients, are a creative and analytical problem-solver. You have outstanding organizational skills to juggle multiple priorities and are a superb communicator. Most importantly, you care deeply about our clients and provide them a world-class experience.
A day in the life
- Wake up. Grab yourself some cereal at the breakfast bar, then shoot a few Nerf bullets at your colleagues
- Quickly become a wizard on the Qualtrics Insight Platform and related solutions
- Solve complex technical implementations both independently and in a team environment
- Clearly communicate solutions and train clients in person and through phone and email
- Train and teach clients on specific and new aspects of the Insight Platform and related solutions
- Serve as primary point of contact for clients during implementation and manage the project to completion
- Work with our Product Management and Engineering teams to troubleshoot implementations
Qualtrics is an equal opportunity employer
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
To apply for this job please visit the following URL: https://boards.greenhouse.io/qualtrics/jobs/12411#.V-DDIpMrKRs →